Online booking systems / UK-wide
Stop Losing Bookings to Voicemail
Let customers book themselves in at any hour, without you answering the phone mid-appointment.
Most missed bookings are lost because somebody rang while you were busy, did not leave a message, and booked with whoever answered next. An online booking system takes that booking for you at eleven at night, on a Sunday, or while you are with a client.
Booking is built into your own website, so customers stay on your site with your prices, photos and reviews in front of them, and the booking comes to you directly instead of through a platform that also advertises your competitors.
If you already use Booksy, Square or something similar and it works, I integrate with it. Your site becomes the front door and the existing system stays the diary. If you have no system, or yours does not fit how you work, I build one that does.
01
What a Booking System Includes
The parts that stop double-bookings and no-shows.
- Live availability from your own calendar
- Service and duration selection, so a cut and a colour book different slots
- Staff or resource assignment, where more than one person takes bookings
- Confirmation and reminder emails, which is what brings no-shows down
- Deposits or full payment at booking through Stripe, if you want them
- Cancellation and rescheduling rules you set, enforced automatically
- Booksy, Square, Google Calendar or Outlook integration where you already use one
- Buffer times, opening hours and holiday blocks that respect how you work
02
Who It Suits
The businesses that get the most out of online booking.
Salons and Barbers
Hairdressers, barbers and beauty salons where a full diary is the whole business and every unanswered call is a lost slot.
Clinics and Practitioners
Physios, dentists, podiatrists, counsellors and therapists who need appointment types of different lengths and sensible cancellation rules.
Trades Doing Site Visits
Electricians, plumbers and surveyors booking quote visits, where travel time between jobs has to be built into the slot.
Classes and Group Sessions
Fitness instructors, tutors and workshop hosts selling places in a session rather than one-to-one appointments, with capacity limits and waiting lists.
03
Questions About Booking Systems
What salons and trades ask me before committing.
I already use Booksy. Do I have to move?
No. If Booksy works for you, keep it. I integrate with it so your website shows live availability and passes the booking across. Moving only makes sense if you have outgrown it, or if its own marketing is pointing your customers at competitors.
Will it stop people booking when I'm closed or already busy?
Yes. Availability comes from your calendar, with opening hours, buffer times, holidays and existing appointments all taken into account, so double-bookings cannot happen.
Can I take a deposit to cut down no-shows?
Yes, through Stripe: either a fixed deposit or the full amount at the point of booking, and you choose which services require it. Together with automatic reminder emails, deposits are the most effective way to reduce no-shows. You set the cancellation and refund terms, and the system applies them.
What happens if a customer wants to change or cancel?
Their confirmation email includes a link to reschedule or cancel within the window you set, for example more than 24 hours ahead. Outside that window it asks them to contact you instead.
Do I need a whole new website to get booking?
Not always. Booking can often be added to an existing site if it is in reasonable shape and you control it. If the site is on a platform you cannot modify, or is slow and hard to find in search, rebuilding usually gets you more. The booking work is the same either way.
Related
- Online ShopsAn online shop with secure payments, stock control and no monthly platform fee attached to the site itself.
- Business WebsitesFor businesses that do not sell online or take bookings, and need to be found and trusted.
- Bespoke Web ApplicationsClient portals, internal tools, dashboards and workflow systems, built around the way your business runs.
- PricingStarting prices for websites, booking integration and the optional monthly care plan, all listed on one page.
Tell me what you need.
A few lines is enough to start. Every enquiry gets a written reply within 24 hours, and there is no obligation to go ahead.